So I am going to complain a little bit about the state of customer service in the world we live in today. Like elevators there are a set of rules when you are a customer service representative or simply representing any organization (especially on the phone). I know I can be an abrasive person with a very short fuse, but I am extremely nice on the phone…so I don’t know if this if just a result of me being the way I am or if it really bothers other people as much as it bothers me. They just might not want to make a scene or feel it’s better to catch more flies with honey. I dunno and I don’t care, but I am getting tired of this shit.

This is what happened. Again, I would like to preface this by saying this may not be a real problem but it drives me straight up insane. It might just also be UMBC and their policy of hiring retards to answer the phones. Anyway…I needed to find out some information so I made a call (my first mistake). The first person I talked to besides not saying any type of greeting other then yes or even giving me her name had no idea what I was trying to ask her, like she didn’t speak English or something. She kept telling me if I needed forms then I needed to call someone else, but I had to repeat that I ALREADY have the forms and I just needed to find out who gets them or what the procedure is for submitting them like ten time, no lie. After about five minutes of listening to her smack her lips and chew food in my ear I told her to take an English class and to go shoot her self after killing off any offspring she may have had, then I hung up on her. I know…it’s mean…I am rude…but that lady seriously has no business representing ANY organization, let alone a college, on the phone.

So, still in need of what has to be done to get this paperwork submitted I decided to call another organization at UMBC that might be able to help (second mistake). I again found my self talking to someone who in no way could have ever gained a diploma legitimately. Though, this lady at least knew who I might need to talk to, that lady wasn’t there. I need this information today and I find it absolutely absurd that NO ONE in the offices that are supposed to know the information have any idea what to do. So I called the lady back again and asked to speak to someone different. I want to tell you that even though I was pissed I was nice to this lady…but I guess she just didn’t want to talk to me twice in one day. Because when I called her back it’s like she was a whole new kind of ignorant. All I sad was and I quote “Yeah, the lady you passed me to a second ago wasn’t there can I talk to someone else who might know the information I am looking for?” Then she starts calling me sir in that condescending tone which wasn’t helping at all. I closed my eyes as she was talking and I imagined my hands around her neck as I head butted her into hell. It was magnificent. After I got hold of my anger I asked to talk to someone else because I couldn’t listen to her any more so then SHE hung up on ME. Oh no you didn’t BITCH!?!? If I thought it would make any difference I would complain to the counties representative, but I bet ya I would get the same kind of treatment from them.

These ladies broke a number of rules.

1. Always answer a phone in a polite manner and fully identify your self.
2. LISTEN, it’s the only damn thing you should be doing right now. You have a phone to your ear…listen to what I am saying!
3. Never eat, chew, cough, sneeze, or otherwise make disgusting noises with your mouth while on the phone.
4. Do not use slang.
5. Do not assume I know what your talking about without first explaining the whole process to me. I am smart…I am not fucking psychic.
6. Do not answer the phone if you don’t have the intention of actually helping me. Passing me to another person get’s old really quick.

With my pissed-off-o-meter in the red I decided to call one last office. When she answered she said, “Hi, my name is XXXX XXXXX. How may I help you?” AT LAST! A proper phone greeting. This lady, I am glad to say was able to tell me what I needed to do. The funny part is this lady was a part of the registration office and not the finance or bursar’s office…she probably should not have been able to answer my question.

Why couldn’t those other stupid fucking communist whores tell me what I needed to know??? Why were they so mean on the phone??? Why don’t they know how to speak properly??? Terrible…

Urge to kill fading……

Have you ever had the feeling that someone you trusted was intentionally pulling the wool over your eyes? That someone that you thought you could ask important things and get the truth from was taking advantage of you??? I recently have.

I am not mad so much at the fact that I was duped…though I am angry that I was taken as a fool. Which, I guess I was… But they had to know that I would find out. They had to understand my nature and that I would eventually see the deception in their eyes. How can I ever possibly be able to see them in the same light again??? Seriously…

What’s worse is that you can’t possibly tell anyone because on top of unspoken promises already made they either won’t care, won’t understand, or are already too deep in to be able talk to you in any fashion other then insane. Maybe I am just paranoid, or am bad at calculating certain things.

I have already said too much. I ain’t trying to drop too many hints, don’t need the aforementioned persons getting all worried and what not or just asking to know for the sake of asking to know. To those of you who are not one of those persons I apologize for not being able to talk about this further.

Oh well…I got fucked…everyone does now and again, right? Is it wrong that knowing that other people have been screwed worse then me makes me feel just the slightest bit better? Don’t answer that. I don’t really care if it is. I am the only one who truly knows what I am thinking.

I have learned a valuable lesson, and for that I am thankful. I am usually a very vengeful person…I wouldn’t think twice to underhandedly do something malicious to get revenge…even if they never knew it was me. In fact, I have done it many times. I feel I was required to do so by some unseen force. It’s the the satisfaction of knowing that I got one over on them and they will never be the wiser. Kinda like proving to them that Karma is something that may just be real, and that they are being cosmically regulated. Though…this time I think I will just let it go.